All About the MOHRE Inquiry Services in UAE 

Table of Contents

If you are living and working in the UAE, you must be aware of MOHRE inquiry services. The Ministry of Human Resources and Emiratization (MOHRE) oversees labor practices and recruitment procedures in both the private and public sectors of the UAE. In recent years, the government has taken initiatives to enhance job opportunities and support the skilled workforce. 

In this article, we will learn more about what is MOHRE in UAE, and the MOHRE inquiry services. We will also answer the questions that are asked by so many people over the internet. Let’s get started! 

What is MOHRE in UAE?  

MOHRE in UAE stands for the Ministry of Human Resources and Emiratisation. It is an official government center located in the United Arab Emirates. It is designed for employers and workers to access information regarding labor cards, work permits, UAE employment visas and other employment-related affairs in the UAE.

Moreover, MOHRE offers online enquiry services in the UAE. Public sectors and private sectors, both are regulated by MOHRE. You need to select a relevant category from the MOHRE menu according to your needs. Here’s a screenshot of the MOHRE menu captured from the MOHRE website.

MOHRE website screenshot.

Let’s now discuss some of the most important and common MOHRE inquiry services offered in the UAE. 

MOHRE Inquiry Services 

MOHRE usually offers services for both employees and employers. Let’s address some of the general MOHRE enquiry services offered by the Ministry of Human Resources and Emiratization. 

  • Work permit issuance 
  • Report an absconding domestic worker  
  • Salary complaints 
  • Other services 

1. Salary complaints 

In UAE, there is a salary payment system. It is called a Wage Protection System (WPS). It is an electronic salary transfer system that assures that wages are getting paid on time in the UAE. However, some employers do not pay on time.

It gives the workers the full right to report the employer by using MOHRE complaints options. MOHRE offers workers to file a salary complaint against the employer.

 How to file a complaint? 

Just to follow the simple steps, 

  1. You can visit the website, or you can download the MOHRE App on your phone. Here are the links to click and download the application for Android users:  MOHRE App

For Apple Users: MOHRE App

  1. After you download the application, select the ‘Salary Complaint’ 
  2. Now register with your UAE pass and add complaint details on the MOHRE app 
  3. Make sure the information is 100% accurate and then submit it.

MOHRE Smart App – A Quick Overview

2. Report an absconding domestic worker  

For employers, MOHRE inquiry services offers a full right to report an absconding domestic worker.  

How to file a complaint? 

  1. Download the MOHRE mobile app 
  1. Select the option ‘Domestic Labour complaint’ from MOHRE inquiry services 
  1. Now register the app with the UAE pass 
  1. Add complaint details and submit the required documents in the attachments 
  1. Take a screenshot or copy the Labour Unified Number to track your complaint   

Required Documents 

  • Worker’s passport copy 
  • A Passport copy of the employer 
  • Residency visa copy of the worker 
  • Emirates ID copy of the employer 

3. Work Permit Issuance 

MOHRE is the force that issues work permits in the UAE. The employer needs to submit required documents to get work permits for their employees. However, the work permit is usually valid for 2 months. It is usually issued in one day by the MOHRE.  

Required documents 

  • Six-month valid passport copy of employee 
  • White background picture of employee 
  • NOC from the sponsor, if required 
  • Emirates ID, if required 
  • Company offers letter 
  • Academic documents attested by the MOFA 

4. Other services 

Other work-related services offered by MOHRE also include 

  • Work permit cancellation  
  • Updates in work permits 
  • PRO card issuance 
  • PRO card cancellation 
  • Quota request for more employees 
  • MOHRE inspection teams to check companies following labour laws  
  • Salary issues from the employer side 

MOHRE Service Centres 

MOHRE Service Centres 

Tawseel 

For individuals who are unable to physically access business or visa-related services, MOHRE offers Tawseel as a convenient solution. It is an application that serve older citizens, expected women, and special individuals. Tawseel offers assistance in obtaining business licenses and accessing employment opportunities approved by MOHRE. 

Twafouq 

Twafouq is also a business center and serves both employers and workers. It helps to resolve the inquiries and complaints. There are many Twafouq centers in the UAE. The inquiries get answered instantly and you get positive feedback and response within 10 working days.   

Tasheel 

Tasheel Business Centers by MOHRE helps you simplify payment procedures. It offers services such as work permit issuance, labour card application, or cancellation of work contracts.   

Tawjeeh 

Tawjeeh is also a part of MOHRE. It organizes training sessions for awareness about UAE labour laws. It also offers work permits, employment contracts, and other related services.   

Locations: 

  • Tawjeeh Center Oud Metha 
  • Tawjeeh Center in Al Barsha 
  • Tawjeeh in Jebel Ali 
  • Tawjeeh Office in Al Quoz 
  • Tawjeeh Center DIP 
  • Tawjeeh Center Al Mankhool  
  • Tawjeeh Center Ras Al Khor 
  • Tawjeeh Al Muraqqabat 
  • Tawjeeh Center Al Nahda 
  • Tawjeeh Center Al Qusais 

Taqyeem 

Taqyeem is also a part of MOHRE. Its purpose is to increase the stability of the UAE workforce. It helps you with sub-contracts.

You can get information regarding the commercial business license validity. It also helps with the registration of the labourers. Approximately, 35,00 plus workers are managed by Taqyeem. 

Locations:  

  •  Ibn Battuta Mall, Dubai 
  • Al Ain, Abu Dhabi 
  • Khorfakkan 
  • Sharjah 

Tadbeer 

Tadbeer is famous for its renown services offered for the domestic workers in the UAE. It also emphasis on the domestic worker rights in the UAE as well as the hiring individuals. 

Locations: 

  • Jumeirah, Al Wasl Rd.  
  • Umm Al Sheif 
  • Deira 
  • Al Nahda  
  • Al Barsha 2 

Frequently Asked Questions 

1. How to check my labour contract in Dubai? 

To check your MOHRE labour contract in Dubai, follow these simple steps: 

  • You can check your labour card on the official MOHRE website. 
  • Select the ‘services’ tab > New Enquiry Services > Print Electronic Work Permit 
  • Now enter the details and get access to your UAE work contract 

 Print Electronic Work Permit screenshot

2. How to cancel a temporary work permit in the UAE? 

 To cancel a temporary work permit in the UAE, you need to follow these steps: 

Entry permit/visa cancellation at GDRFA website screenshot.

3. How can PRO services in the UAE help in visa processing? 

PRO services in the UAE help with smooth and easier UAE residence visa processing. They enable employers to get better benefits by ensuring that all requirements set by the UAE government are followed. 

PROs offer services such as obtaining labour cards, work permits, or employment contracts for staff members. 

 4. How do I check for my ban status to UAE? 

If you’re in Dubai, just dial the toll-free number 800-5111 to reach the Amer Center. After they receive it, you can share your personal information and can check the ban status in UAE. 

5. How to check my UAE employment visa status online? 

  • The UAE government offers an official portal with ICA smart services. This makes it super easy for residents to check their visa status in Dubai. All you need to do is enter your passport number on the website.  
  • Just enter your passport number and access the Federal Authority for Identity and Citizenship webpage. From there, you can see if your work visa is still good to go or if it’s already expired.  

6. Why is my visa status showing refused in the UAE? 

It can happen due to many reasons, such as: 

  • If you have a residence visa but leave the country without canceling it, it will get canceled and refused. 
  • If you try to use a handwritten passport at UAE Immigration, they’ll refuse. 
  • Applicants with a criminal record might have a hard time getting a visa. 
  • If you already have a UAE tourist visa and were unable to travel to UAE, then you might get a refusal in the future. 
  • Visa applications with mistakes and errors may lead to a refusal.  

7. How can we check a Dubai visa by the passport number? 

You can check your Dubai visa using your passport number.  

  1. Visit the GDRFA-Dubai website and add the passport details. That’s how you will easily find out if your visa is still valid. 
  2. Contact Amer Centre to double-check your UAE visa status using your passport number in person. 
  3. You can also use the ICA service online to confirm your visa status. 

8. What are the working laws in the UAE? 

You will get a huge list of working laws in UAE. Here are some general ones that you need to know: 

  • If you’re a working woman, you get 45 maternity leaves. You still get your full paycheck for these 45 days. And if you need more time to heal, you can take another 15 days off, but you’ll only get half your pay. 
  • According to recent UAE labor laws, employees cannot keep their important papers or passport. It’s against the law now. 
  • After you’ve worked here in UAE for a year, you get 30 days off each year. 
  • If you’ve been working for less than a year, you won’t get any extra pay when you leave. If you’ve been here for less than five years, you’ll get 21 days of basic salary for each year you’ve worked. Once you complete five years of service, you’ll get 21 days of basic salary for your first five years and then 30 days of basic salary for each year after that. 

9. What is your eligibility to work in the United Arab Emirates? 

You need to keep in mind the following requirements before starting a job here in the UAE. 

  • You should be 18 years old or more 
  • Your job title must be similar to the nature of your job 
  • You need to pass the medical fitness test  
  • The company must have a valid trade license with eligible quotas 

Get in touch With Our Team of Experts

Fill out the form below to contact us!

Cost Calculator

Fill the form details to calculate cost.